Shipping, returns and refunds policy

Shipping policy

We offer various home delivery services so that you do not have to worry about it.

For deliveries in Spain:

  • For purchases under €120 with destination within the country, the cost is €10. For purchases over €120 with a destination within the country, there is no cost.
  • For purchases under €120 with a destination in the Balearic Islands, the cost is €30.
  • For purchases under €120 with a destination in the Canary Islands, the cost is €40.
  • For purchases under €120 with a destination in Ceuta, the cost is €50 and for Melilla it is €40.
  • For deliveries in Portugal and Andorra: for purchases under €120, the cost is €10.
  • For purchases over €120, there is no cost.
  • For shipments to Europe: depending on the shipping zone, prices may range from €45 to €100 for a package of up to 10kg. For shipments of more than 15kg to Spain, the Balearic Islands, the Canary Islands, Ceuta, Melilla, and mainland Portugal, the shipping price will be estimated.
  • For shipments outside of Spain that are not within the European Community, the cost will depend on the postal code and can be requested by sending an email to info@epuiggali.com. Purchases that are hand-delivered will not have any additional shipping costs.

Delivery deadlines

Deliveries will be made within 3 to 6 working days from when the product leaves the warehouse or factory, from Monday to Friday from 8am to 7pm.

Measurements and maximum volume of shipments.

The message states that the product has dimensions of 50x50x20cm.

Additionally, it informs that products that are too large or heavy to be shipped by delivery companies will be priced upon request via email to info@epuiggali.com.

Method of payment

On our website, you can pay using several methods such as Visa, Visa Electron, Mastercard, PayPal, Google Pay, and Apple Pay. The transmission of your payment data is carried out securely, which means that it is safe to use your credit card. Our system will connect with your card issuer bank to authorize the purchase, and we will only charge your card once your bank confirms that the transaction is valid. You can trust our website for making secure payments.

RETURNS

The return period is 15 days from the date of purchase. If you have purchased through our website, the first step is to contact us via email at info@epuiggali.com to provide you with the address where you should return the purchase. The products must be sent in the same condition as they were delivered and with their original packaging. It is important that the products are perfectly packaged along with a copy of the delivery note.
Once we receive your return, we will contact you to confirm the refund within a maximum period of 15 days. This period may be longer during Christmas, sales and promotions such as Black Friday, etc. The amount is not refunded, instead we generate a discount voucher for a future purchase. We will provide you with this discount voucher via email and it will only be for the person who received the product.
The shipping costs for returns are paid by the customer, except if the product is defective or you receive the wrong item by mistake; in which case, we will assume the cost of collection and new shipping. If you receive the product with any manufacturing defect, please email us at info@epuiggali.com and specify in the subject line: Defect + “Order No.”, including photos that show the defect.
If you have purchased at a physical store, please contact the seller, their return conditions must be followed. In any case, you will also be given a discount voucher for a future purchase of E.PuiGGalí products.

User and responsibility regime

The navigation, access and use of the E.PuiGGalí website implies the condition of user, by which all the established conditions of use are accepted from the navigation on the E.PuiGGalí website, without prejudice to the application of the corresponding mandatory legal regulations depending on the case.
The E.PuiGGalí website provides a wide variety of information, services and data. The user assumes responsibility for the proper use of the website. This responsibility will extend to:
– The truthfulness and legality of the information provided by the user in the forms extended by E.PuiGGalí for access to certain contents or services offered by the website.

– The use of information, services and data offered by E.PuiGGalí contrary to the provisions of these conditions, the law, morality, good manners or public order, or which may otherwise result in injury to the rights of third parties or the proper functioning of the website.

 

Linking Policy and Disclaimer of Liability

E.PuiGGalí is not responsible for the content of any websites that the user may access through the links established on its website, and declares that it will in no case examine or exercise any type of control over the content of other sites on the web. Likewise, it will not guarantee the technical availability, accuracy, truthfulness, validity, or legality of sites outside of its ownership that may be accessed through the links.

E.PuiGGalí declares to have taken all necessary measures to prevent any damage to users of its website that may arise from navigating through its website. Consequently, E.PuiGGalí is not responsible, in any case, for the possible damages that the user may suffer from navigating through the Internet.

Modifications

E.PuiGGalí reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. This applies to both the website content and the terms of use. Such modifications may be made through the website by any means legally admissible, and will be mandatory during the time they are published on the website, until they are validly modified by later ones.

Data protection

In accordance with current regulations on the protection of personal data, we inform you that your information will be incorporated into the processing system owned by E.PuiGGalí. The purpose of this is to facilitate, expedite and fulfill the commitments established between the parties. E.PuiGGalí will keep the data for only as long as necessary to comply with the aforementioned commitments. Unless you inform us otherwise, we will assume that your data have not been modified, and we have your permission to use them for the aforementioned purposes. E.PuiGGalí will process your data lawfully, fairly, transparently, adequately, appropriately, accurately, and up-to-date. Therefore, E.PuiGGalí is committed to taking all reasonable measures to delete or correct your data immediately if it is inaccurate. Under the rights granted to you by current data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, portability and opposition to the processing of your personal data, as well as consent given for its use, by contacting us at the postal address or email above.

Intellectual and industrial property.

E.PuiGGalí is the owner of all intellectual and industrial property rights of their website, as well as the elements contained therein (including, but not limited to, images, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for operation, access and use, etc.). Therefore, they are protected works under Spanish law, and are subject to both Spanish and European regulations, as well as any international treaties relating to the subject that Spain has signed.
All rights reserved. In accordance with the Law on Intellectual Property, the reproduction, distribution and public communication, including making the content available, of all or part of the contents of this website for commercial purposes, on any medium and by any technical means, without the authorization of E.PuiGGalí is expressly prohibited.
The user agrees to respect the Intellectual and Industrial Property rights owned by E.PuiGGalí. Users may view the contents of the portal, and even print, copy and store them on their computer or any other physical media, solely and exclusively for personal and private use. Users must refrain from deleting, altering, circumventing or manipulating any protection mechanism or security system installed on the pages of E.PuiGGalí.

Lawsuits, applicable legislation and jurisdiction

E.PuiGGalí reserves the faculty to take civil or criminal action that it deems appropriate for the misuse of its website and contents, or for the breach of these conditions. The relationship between the user and the provider shall be governed by the current legislation applicable in Spanish territory. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction complying with the rules on jurisdiction and competence in this regard. E.PuiGGalí is based in Mataró, BARCELONA, Spain.